HOEK TEKSTİL LİMİTED ŞİRKETİ DISTANCE SALES CONTRACT

This contract has been drawn up in accordance with the Regulation on the Procedures and Principles of Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188, and is mandatory for sales made over the internet. The clauses are as follows:

ARTICLE 1 – SUBJECT

The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection No. 4077 and the Regulation on Distance Contracts regarding the sale and delivery of the product(s), the qualifications and sales price of which are specified below, sold by the seller to the consumer.

ARTICLE 2 – SELLER INFORMATION

Title: HOEK TEKSTİL LİMİTED ŞİRKETİ
Address: Atakent Mah. 243. Sk. Tema İstanbul No:6-14A, Unit No:13 Küçükçekmece / İstanbul
Phone: 0507 829 69 00
Email: [email protected]

ARTICLE 3 – CONSUMER INFORMATION

T.R. ID Number:
Name:
Surname:
Phone:
Email:
Address:

ARTICLE 4 – PRODUCT INFORMATION

The type, quantity, brand/model, color, unit, sales price, payment method, and details at the time of order confirmation comprise the subject of this contract.

ARTICLE 5 – GENERAL TERMS

5.1 The consumer declares that they have read and been informed of all preliminary information regarding the product(s) subject to the contract, including the basic features, sales price, payment method, and delivery, and that they have given the necessary confirmation in electronic form.

5.2 The product(s) subject to the contract shall be delivered to the consumer or to the person/organization indicated at the specified address within the period stated in the preliminary information, not exceeding the legal period of 30 days. This period may be extended for up to 10 more days, provided the consumer is informed in advance.

5.3 If the product is to be delivered to someone other than the consumer, Hoek shall not be held responsible if that party refuses to accept the delivery.

5.4 Hoek is responsible for delivering the product(s) in sound and complete condition, in accordance with the specifications in the order, and with any warranty documents and user manuals if applicable.

5.5 Delivery of the product is subject to the signed copy of this contract being sent to Hoek and the payment being made by the consumer via the chosen payment method. If the product is not paid for or the payment is canceled in bank records, Hoek is relieved of the obligation to deliver the product.

5.6 If the consumer’s credit card is unlawfully used by unauthorized persons after delivery, not due to the consumer's fault, and the bank or financial institution does not pay the product price to Hoek, the product must be returned to Hoek within 3 days, provided it was already delivered to the consumer. In this case, shipping costs are borne by the consumer.

5.7 If Hoek cannot deliver the product within the specified time due to force majeure or extraordinary circumstances (e.g., adverse weather, transport disruption), it must notify the consumer. The consumer may then opt to cancel the order, request a replacement product, or delay delivery until the obstacle is removed. If the consumer cancels the order, any payment made will be refunded within 15 business days.

5.8 Products with or without warranty that are defective or faulty can be sent to Hoek for repair under warranty conditions. In this case, shipping costs will be covered by Hoek.

5.9 This contract becomes valid after being signed and sent to Hoek via fax or post by the consumer, or upon the consumer’s online approval via the website.

5.10 All prices on the Hoek website include VAT, but exclude shipping costs. All rights related to promotional campaigns are reserved.

ARTICLE 6 – RIGHT OF WITHDRAWAL

The consumer has the right to withdraw from the contract within 14 days from the delivery of the product to them or the designated recipient. To exercise this right, the consumer must notify Hoek via fax, email, or phone within this period, and the product must be unused in accordance with the terms set forth. The shipping receipt and original invoice must be returned with the product. Once these documents are received, the product price is refunded within 15 days. If the original invoice is not returned, VAT and other legal liabilities cannot be refunded.

Shipping costs for returns made under the right of withdrawal are to be paid by the sender. Products that cannot be returned due to their nature (e.g., perishable goods, single-use items, software that can be copied) are excluded. The product must not be used or tampered with, and its packaging must remain intact.

For lawful returns under the right of withdrawal, Hoek is responsible for covering the return shipping costs.

Products customized or made upon special request cannot be returned.

If payment was made via credit card or similar, the consumer may request a refund in cases of unauthorized or unlawful use. In such cases, the issuer bank must refund the amount within 15 business days after notification.

In disputes, Consumer Arbitration Committees or Consumer Courts in Hoek’s locality are authorized as per the Ministry of Industry and Trade guidelines.

To exercise the right of withdrawal, the consumer may complete and submit the withdrawal form available.

If the consumer’s issue is not resolved by Hoek, they may apply to Consumer Rights bodies. More information is available at www.tuketici.gov.tr.

ARTICLE 7 – SHIPPING AND DELIVERY

Shipping:
Upon confirmation of the order via email, the product is handed over to our contracted carriers, Aras Kargo or Yurtiçi Kargo.

Delivery:
Products are delivered to the specified address via Aras Kargo or Yurtiçi Kargo. The shipping period starts from the order confirmation email and is no later than 7 business days. In areas not serviced directly, delivery is made upon prior notification.

Delays may occur in areas where delivery occurs only once a week, or due to incorrect shipping information, social events, or natural disasters. The seller is not responsible for additional shipping costs due to incorrect delivery info, refusal by the recipient, or the consumer’s absence.

If the package is damaged:
Damaged packages should not be accepted and a report should be issued by the courier. If the courier insists the package is undamaged, the consumer has the right to open the package and inspect the contents. A report should still be prepared. Once the package is accepted, the delivery is considered complete. If a damage report is made, the consumer must promptly inform customer service with a copy. Customer service will act immediately to resolve the issue.

ARTICLE 8 – PRIVACY POLICY

HOEK TEKSTİL LİMİTED ŞİRKETİ (Hoek), located at Atakent Mah.243. Sk. Tema İstanbul No:6-14A, Unit No:13 Küçükçekmece / İstanbul, will not use or share personal data submitted via www.hoek.com ("website") for any purposes other than those specified in the Privacy Policy, unless prior permission is given. The user consents to their data being used to offer personalized advantages, marketing, and other communications.

Personal data includes names, birth dates, addresses, phone numbers, emails, etc., collectively referred to as “Confidential Information”.

Hoek may use this data internally for profiling, statistics, advertising, promotion, and marketing activities.

Hoek pledges to maintain confidentiality, treat it as a duty, and take necessary precautions to protect such data from unauthorized access. Hoek will not be held liable if the data is compromised due to system attacks despite security precautions.

Hoek may obtain user data using cookies. Users can modify browser settings to block or receive warnings about cookies.

Users can always update their personal info and communication preferences via the website or by contacting us directly. Requests will be processed promptly.

If you no longer wish to receive promotional emails, you may unsubscribe through the “campaign notifications” section under your account settings.

By visiting the website, all users are considered to have accepted this Privacy Policy.

ARTICLE 9 – GOVERNING LAW AND COMPETENT COURTS

In case of disputes arising from the implementation of this contract, courts and enforcement offices in Istanbul shall have jurisdiction.

By placing an order, the consumer is deemed to have accepted all the terms of this agreement.